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Browse our Frequently Asked Questions (FAQs)

All categories > Computer accounts

Registering for username / email address, additional accounts, eligibility, external charges

• Why does my computer lock if I'm away from my desk for a few minutes?
• How can I change my PC password?
• Okta FAQ
• I'm using a MySQL database as part of my course. How can I reset the password?
• What is a login profile on Windows PCs?
• I've just changed my ITS password but now I can't log in online. What's happening and what can be done?
• What characters can I use in my password?
• I have forgotten, or don't know my username and/or password. What should I do?
• Why have I lost some of my windows settings since changing my password?
• How do I change the password for a role-based account?
• Why am I unable to login to IT Services computers?
• When I tried to use a PC I was told my registration has expired. What can I do?
• How can I connect to the staff group G: drive on my PC?
• I have just registered, but the system shows my university email address as the same as my personal email address. Why is this?
• What computing facilities can I access from my bedroom on campus if I bring my own laptop / computer with me?
• What are IT Services charges?
• My name is spelt incorrectly in the central staff/student database - how can I have it corrected?
• What happens if I forgot to logout? Is there a timeout?
• Is it possible to log someone else out of a PC?
• I have received an email asking me for my username and password. What should I do?
• I cannot log in to the IT Services PCs, Macs, Sussex Direct... Why?
• What is the difference between a Role-based Account and a Mailing List?
• I am a member of staff leaving the Â鶹´«Ã½. When will my IT Services account close?
• Why do I get a keychain warning when I log on to one of the IT Services Macs?
• How can I access the Library electronic resources?
• Why can't I access the Web of Knowledge from my home computer?
• If I intermit or temporarily withdraw, can I still use my computing account and email?
• If I become a continuation student, can I still use my computing account and email?
• How can I find my BSMS course handbook / course material, information about BSMS?
• During my year abroad, will my computing account be kept open?
• Does the Â鶹´«Ã½ offer free Internet access and an email address to students?
• Is my BSMS username for using the computers on the Sussex campus the same as the username I use on the Brighton campus?
• Can visitors to the Â鶹´«Ã½ use computing facilities or connect to the campus wifi network?
• Can I keep my Sussex email address and IT account when I leave the university?
• When I retire can I keep my computing account / username / email address or access the Internet from IT Services PCs?
• You have emailed me to say that my computer account will close as I am no longer a student at Sussex. I am however carrying out a project with my old department. How can I keep my computer account?
• How can I get an additional computing account that can be used by more than one person for dealing with departmental email?
• How do I find my candidate number, which I need to put on my submission?
• I'm visiting from another Â鶹´«Ã½ - can I connect to the internet or use your computing facilities?
• I appear to have two IT Services accounts which is confusing. How can I close one?
• I am a student completing my studies. When will my IT Services account close?
• I am a member of staff in IDS, should I get a IT Services computing account?
• I am a BSMS student living on the Sussex campus, what computing facilities can I access from my bedroom if I bring my own laptop / computer with me?
• How long does it take for IT Services to set up a computing account for me?
• How do I get a computing account / email address / access to the Internet? Do I have to register with IT Services?
• Can I get a second computing account?