Complete FAQ listing
A complete listing of all our current Frequently Asked Questions
All categories / Accessibility
Queries about facilities and services for students with disabilities or specific learning needs
All categories / Computer accounts
Registering for username / email address, additional accounts, eligibility, external charges
- Why does my computer lock if I'm away from my desk for a few minutes?
- How can I change my PC password?
- Okta FAQ
- I'm using a MySQL database as part of my course. How can I reset the password?
- What is a login profile on Windows PCs?
- I've just changed my ITS password but now I can't log in online. What's happening and what can be done?
- What characters can I use in my password?
- I have forgotten, or don't know my username and/or password. What should I do?
- Why have I lost some of my windows settings since changing my password?
- How do I change the password for a role-based account?
- Why am I unable to login to IT Services computers?
- When I tried to use a PC I was told my registration has expired. What can I do?
- How can I connect to the staff group G: drive on my PC?
- I have just registered, but the system shows my university email address
as the same as my personal email address. Why is this?
- What computing facilities can I access from my bedroom on campus if I bring my own laptop / computer with me?
- What are IT Services charges?
- My name is spelt incorrectly in the central staff/student database - how can I have it corrected?
- What happens if I forgot to logout? Is there a timeout?
- Is it possible to log someone else out of a PC?
- I have received an email asking me for my username and password. What should I do?
- I cannot log in to the IT Services PCs, Macs, Sussex Direct... Why?
- I am a member of staff leaving the Â鶹´«Ã½. When will my IT Services account close?
- Why do I get a keychain warning when I log on to one of the IT Services Macs?
- How can I access the Library electronic resources?
- Why can't I access the Web of Knowledge from my home computer?
- If I intermit or temporarily withdraw, can I still use my computing account and email?
- If I become a continuation student, can I still use my computing account and email?
- How can I find my BSMS course handbook / course material, information about BSMS?
- During my year abroad, will my computing account be kept open?
- Does the Â鶹´«Ã½ offer free Internet access and an email address to students?
- Is my BSMS username for using the computers on the Sussex campus the same as the username I use on the Brighton campus?
- Can I keep my Sussex email address and IT account when I leave the university?
- When I retire can I keep my computing account / username / email address or access the Internet from IT Services PCs?
- You have emailed me to say that my computer account will close as I am no longer a student at Sussex. I am however carrying out a project with my old department. How can I keep my computer account?
- How can I get an additional computing account that can be used by more than one person for dealing with departmental email?
- How do I find my candidate number, which I need to put on my submission?
- I'm visiting from another Â鶹´«Ã½ - can I connect to the internet or use your computing facilities?
- I appear to have two IT Services accounts which is confusing. How can I close one?
- I am a student completing my studies. When will my IT Services account close?
- I am a member of staff in IDS, should I get a IT Services computing account?
- I am a BSMS student living on the Sussex campus, what computing facilities can I access from my bedroom if I bring my own laptop / computer with me?
- How long does it take for IT Services to set up a computing account for me?
- How do I get a computing account / email address / access to the Internet? Do I have to register with IT Services?
- Can I get a second computing account?
All categories / Computer accounts / Compliance / misuse
Topics concerning activity that contravenes the Â鶹´«Ã½ Regulations for use of computers
All categories / Email and calendaring
Questions about using email and calendaring clients as well connecting from home or mobile devices.
All categories / Email and calendaring / Addresses
Questions about Sussex email addresses.
All categories / Email and calendaring / Forwarding, autoreplies and filtering
Automatically sending mail to another address, replying to messages when away from Sussex, processing incoming mail
All categories / Email and calendaring / Remote and mobile access
Accessing email from home, campus bedrooms, ISP accounts, abroad and from mobile devices
All categories / Email and calendaring / Spam, email abuse
Misuse of email, unwanted email, other abuse
All categories / Email and calendaring / Other email applications
Email programs other than the standard recommended clients
All categories / Email and calendaring / Other email applications / Mail and Calendar on a Mac
Using Mail and Calendar applications on a Mac with the Sussex system.
All categories / Email and calendaring / Outlook
Using Outlook with the Sussex mail system
All categories / Email and calendaring / Outlook / Calendaring
All categories / Email and calendaring / Outlook / Folders
Use of mail folders in Outlook
All categories / Email and calendaring / Outlook / Installation
Installing and setting up Outlook
All categories / Email and calendaring / Outlook / Logging in
Logging in and authenticating to Outlook
All categories / Email and calendaring / Outlook / Options
All categories / Email and calendaring / Outlook / Sending messages
All categories / Email and calendaring / Webmail for students
Use of Webmail facility (Roundcube)
All categories / Email and calendaring / Webmail for staff and researchers (OWA)
Use of Outlook Web App webmail facility for staff and researchers
All categories / Internet
Various aspects of using the World Wide Web such as searching techniques, bookmarking, creating HTML pages, using browsers and plugins
All categories / Internet / Browsing
General information about accessing sites on the WWW using a (non-specific) web browser
All categories / Internet / Creating web pages
Personal web pages, design of web pages
All categories / IT Services at Sussex
Details of Sussex-specific aspects of the services available
All categories / IT Services at Sussex / Administration
Topics such as registration, reporting faults, and booking cluster rooms
All categories / IT Services at Sussex / Training
Details of IT training available and how to book places
All categories / IT Services at Sussex / Using Equipment in General Teaching Space
Audio-visual equipment available in General Teaching Space
All categories / IT Services at Sussex / Using Equipment in General Teaching Space / Data Projection
All categories / IT Services at Sussex / Using Equipment in General Teaching Space / Video and DVD Projection
All categories / IT Services at Sussex / Using Equipment in General Teaching Space / VHS/DVD Playback
All categories / IT Services at Sussex / Using Equipment in General Teaching Space / PCs and Network Access
All categories / IT Services at Sussex / Using Equipment in General Teaching Space / Lecture Capture
All categories / IT Services at Sussex / Request Tracker (RT)
Information for users of the Request Tracker (RT) system
All categories / IT Services at Sussex / Computer cluster rooms
Information about the generally available computer rooms around campus
All categories / IT Services at Sussex / Conferences
IT Services information for delegates attending conferences held at Sussex
All categories / Personally owned computers and equipment
Advice and guidance regarding your own equipment, including details of how to connect it to Sussex networks
- Can I connect my own laptop or PC to the Internet via the campus network?
- Can I use Sussex services on my mobile phone?
- Why doesn't the Â鶹´«Ã½ sell computers when the time comes to replace them?
- Can you advise me on buying my own computer?
- My own PC keeps crashing all the time. Who can help?
- The time on my Windows PC is wrong. How can I correct it?
- Why can't I access the Web of Knowledge from my home computer?
- Are imported Macintosh computers compatible with Sussex facilities?
- I don't have MS Word on my own PC and someone's sent me a Word attachment. What can I do?
- I am a student living on campus and am about to purchase a new computer. Can I give IT Services as the delivery address?
- I am a student, how can I get Microsoft Office to use at home?
- Can I add a new device or put new software on an ITS student PC?
- Why can't I install software on my Mac?
- I am trying to register my laptop to use a wired access, but I only see a blank page, not the registration page.
- I am trying to use the wired access connection, but I cannot get beyond the Registration pages.
- Can I obtain NVivo, qualititative analysis software, to install on my own computer?
- Can I obtain ArcGIS, geographic information system, software to install on my own computer?
- Can I obtain Amos, Structural Equation Modeling software, to install on my own computer?
- I have a Macbook Air or recent Macbook Pro - how can I connect to the wired access connection?
- Can I connect my Kindle to the campus network?
- Can I open iWork Pages files on IT Services iMacs?
- My screen display is upside down (on a PC). How do I correct this?
- How can I find a file I saved from the web using Firefox?
- I am a student, how can I get a copy of Matlab to use at home?
- How can I save a document in PDF format from Microsoft Office on my own PC?
- How can I access my G:drive files from my laptop or home computer?
- How should I encrypt my laptop?
- How much space do I have left in my university Office 365 OneDrive storage?
- How do I purchase a dataprojector and/or other AV equipment or system (excluding PCs) for my Department/School?
- How do I use SussexMobile on my phone or Ipod touch?
- I have a wireless printer, can I connect it using wi-fi to my computer in my campus bedroom?
- How do I install SussexMobile on my smart phone?
- How can I add my Sussex OneDrive to be a Network Location/folder?
- You receive an error message when starting the SPSS License Authorization Wizard
- Dell Optiplex 7010 running Windows 10 freezes when when exiting full screen video view, such as YouTube videos, in Chrome
- Can Mindview be installed on personally owned computers?
- Does the university have a television license?
- How do I resolve problems accessing Canvas resources with Safari?
- Storing OneNote Notebooks in OneDrive
- How to activate Autodesk Products on Personally Owned Devices and off Campus.
All categories / Personally owned computers and equipment / Wired internet access
Details of the wired network in the residences and student connectivity in general
All categories / Personally owned computers and equipment / Software
Issues concerning the installation of software on personally owned equipment
- How can I obtain a Personal Copy of EndNote for use on my own or home computer
- The version history of my documents in OneDrive show the wrong Times, and dates are in the US format.
- How do I find out which version of Windows and which service packs I have installed on my Windows PC?
- I am a student, how can I get Microsoft Office to use at home?
- Can I add a new device or put new software on an ITS student PC?
- Can I obtain NVivo, qualititative analysis software, to install on my own computer?
- Can I obtain ArcGIS, geographic information system, software to install on my own computer?
- Can I obtain Amos, Structural Equation Modeling software, to install on my own computer?
- I have installed SPSS on my own MAC and the Authorization code doesn't work, what can I do?
- Can I open iWork Pages files on IT Services iMacs?
- I am having problems installing Nvivo on my PC, what can I do?
- How can I find a file I saved from the web using Firefox?
- I am a student, how can I get a copy of Matlab to use at home?
- Does ITS provide FTP software for a MAC so that I can access my N: drive from home?
- How can I save a document in PDF format from Microsoft Office on my own PC?
- How can I be sure that Word will regularly automatically save the document that I am changing.
- How can I access my G:drive files from my laptop or home computer?
- How much space do I have left in my university Office 365 OneDrive storage?
- How can I get access to my Â鶹´«Ã½ files from my laptop or home PC using WebDrive?
- How can I get a copy of the SMARTBoard software for my own laptop?
- You receive an error message when starting the SPSS License Authorization Wizard
- Can Mindview be installed on personally owned computers?
- Storing OneNote Notebooks in OneDrive
- Are there any online videos for using Microsoft Teams?
- Teams Calling user FAQ
- How to activate Autodesk Products on Personally Owned Devices and off Campus.
All categories / Personally owned computers and equipment / Wi-fi
Queries about connecting personally-owned computers to the campus network using the wireless network
All categories / Printing
Details of printing services provided and how to pay for them
All categories / Software
Advice, guidance and help with using various software packages
- Why do I see a 'validation failed' message when trying to open Software Hub?
- How can I obtain software through IT Services?
- What software do IT Services general purpose PCs, iMacs and Linux have?
- Nvivo crashes when starting the program
- Unable to access Brighton Â鶹´«Ã½ Citrix Portal
- Can some commands be executed each time Stata is started?
- Chrome will not load Java or Silverlight.
- SPSS or AMOS Authorisation Error
- Where can I get the SPSS manuals from?
- How do I access Adobe Spark
- Account error displayed in Microsoft Office 2013
- How can I use languages such as Chinese, Japanese, Arabic and Korean on a PC at Sussex?
- Is it possible to install our own software on IT Services PCs?
- Can I install Python packages on a university cluster Windows computer?
- How can I pin a shortcut to the Start menu or Taskbar in Windows?
- What text to speech software available?
- Which software can I use for mind mapping / brainstorming?
- I am a student, how can I get Microsoft Office to use at home?
- Can I install or uninstall additional software on my managed computer?
- Why can't I install software on my Mac?
- What assistive software is available on campus for users with disabilities or learning needs?
- Can I obtain NVivo, qualititative analysis software, to install on my own computer?
- Can I obtain ArcGIS, geographic information system, software to install on my own computer?
- Can I obtain LabVIEW software to install on a university machine?
- How can I enlarge what I see on my computer screen on Windows?
- I am having problems installing Nvivo on my PC, what can I do?
- My screen display is upside down (on a PC). How do I correct this?
- How to install the Psychtoolbox for Matlab on a university computer
- I am a student, how can I get a copy of Matlab to use at home?
- Is there an EndNote Style for use by Sussex Students?
- Can I use the Zotero bibliographic software on an ITS Cluster PC?
- Does ITS provide FTP software for a MAC so that I can access my N: drive from home?
- In Mindview why are some options missing from the toolbar?
- How much space do I have left in my university Office 365 OneDrive storage?
- How can I access my G:drive files from my laptop or home computer?
- Why can't I find all the applications on the student desktop?
- Can I access Microsoft Azure Dev Tools (previously Imagine)?
- I have an error Error message Add-in template is not valid: N:\WindowsSettings\..\~Zotero.dot, how do I fix this?
- How can I get access to my Â鶹´«Ã½ files from my laptop or home PC using WebDrive?
- How do I resolve issues with joining a Microsoft Teams External meeting such as with Â鶹´«Ã½ of Brighton.
- SMART Notebook 'My Gallery' content missing in version 16.
- Can I get training in using NVivo?
- OneDrive is prompting me to "Remove files for all locations?" and I am not expecting this.
- Where are the Teams meeting recordings stored?
- How do I use Turning Point on my PC?
- When typing in Flash Builder a Lag is Observed after each Character is Entered
- What should I do if Adobe Reader crashes, stops responding or if I have other problems opening PDF documents using it?
- What reference software can I use at Sussex?
- Can I use Zotero with Word?
- How can I resolve the problems I have when running Ansys?
- Webdrive displays a licensing error.
- Why do I see "You don't have access to manage apps" when I open the Adobe Createive Cloud Desktop application?
- I've been having problems when using ZoomText with Firefox. Can anything be done?
- How can I resolve the problems I have when running AVL?
- Can I save my own templates to be seen in Word when I use the New option?
- QuickTime Media Causing Problems in Nvivo on Windows
- How to convert a Media File with VLC
- QuickTime Player availability on Â鶹´«Ã½ Workstations
- You receive an error message when starting the SPSS License Authorization Wizard
- Missing dll Error when Launching Adobe Creative Cloud App
- How to add the Box tools on an ITS Staff PC?
- What apps can I use with Box?
- What should I do if Android Studio is prompting me to update on a student computer?
- How do I set up a web based survey using Qualtrics?
- Can I use the Bristol Online Survey software?
- How do I use my existing Bristol Online Survey (BOS).
- I have an Adobe VIP Subscription which is about to expire
- Can staff and students download Adobe Creative Cloud on personally owned devices?
- Adobe Acrobat DC on a managed workstation prompts for a username and password on launch
- How do I resolve Adobe Licensing errors on Windows computers?
- Configure WebDrive to connect to your Sussex OneDrive account
- How to start IPSA
- Visual Studio 2017 License Error/License Expired Issue
- Can Mindview be installed on personally owned computers?
- I receive a "not optimized..." message when running programs on a Mac
- Creating R Markdown and Notebook documents in R Studio on Campus Computers
- I've been asked to log in when I launched an Adobe application. What should I do?
- What apps are available in the Microsoft Store at Sussex?
- Storing OneNote Notebooks in OneDrive
- I am having problems Knitting to HTML documents in R Studio on Â鶹´«Ã½ Windows computers
- I receive an error when I try to save an R Studio file
- I am having problems Knitting to PDF documents in R Studio on Â鶹´«Ã½ Windows computers
- Are there any online videos for using Microsoft Teams?
- How can I transcribe audio recordings?
- How do I activate a license for IntelliJ Ultimate on a campus mac?
- Teams Calling user FAQ
- Why is an app not working from Software Hub?
- How to activate Autodesk Products on Personally Owned Devices and off Campus.
- Acrobat DC is missing the 'Fill & Sign' Option
- How do I create a Django project?
- Unable to open CMS documents fix
- How do I use or roll back the new Adobe Acrobat?
- Padlet FAQ
- Solidworks features missing
- Nvivo displays a License Expired Message
- SPSS fails to activate and displays a 'License not valid' message
All categories / Software / Databases
All categories / Software / Endnote
All categories / Software / Excel
All categories / Software / Maple
All categories / Software / Matlab
All categories / Software / Powerpoint
All categories / Software / Programming
All categories / Software / Scanning and images
All categories / Software / SPSS
All categories / Software / Microsoft Office
All MS Office applications including Word, Excel and Powerpoint
All categories / Saving and storing information
Details of the options available for storing and transferring your files
All categories / Saving and storing information / CD and DVD burning
All categories / Saving and storing information / Box
Box support and use
All categories / Saving and storing information / File management
Good practice with regard to storing, archiving and managing files
All categories / Saving and storing information / G: drive
A collection of FAQs relating to the G:drive which can be used to hold information or files common to all members of a particular school.
All categories / Wordprocessing
Advice, guidance and help with using Microsoft Word word-processing software
- How do I copy a chart from Excel into a Word document?
- Can I import (copy) references from Word, Access or Excel into EndNote?
- In Word is it possible to check the spelling of an essay written in a language other than English?
- Is there a Japanese word processor?
- I don't have MS Word on my own PC and someone's sent me a Word attachment. What can I do?
- Can I reset my paragraphs in Word to the default settings for this document?
- How can I add extra cells, columns and rows to Word table?
- How can I align entries in a table?
- How can I insert page breaks in Word?
- How can I keep certain paragraphs together on one page of a Word document?
- How can I modify (or delete) the footnote separator (or endnote separator)?
- How can I put a candidate number on every page of a document?
- How can I use Cyrillic characters in Word?
- How can I improve the layout of some text that I have imported into Word which has carriage returns at the end of each line?
- How do I change the font for a whole document?
- How do I change to double-spacing, except for a selected passage?
- How do I indent a paragraph in Word?
- How do I justify paragraphs in Word?
- How do I stop a row of a table splitting over two pages in Word?
- I have a large table in Word. How do I allow rows to split between the current page and the next page to improve the table appearance?
- I have a Word document with suggested changes marked as revisions.
How do I now incorporate the changes into the document or reject the ones I don't want?
- In Word, how can I convert footnotes back to normal text?
- In Word, how can I preserve headers and footers between files?
- In Word, how can I change margins?
- In Word, how can I set Roman numerals as page numbers?
- In Word, how do I change where footnotes appear?
- In Word, how do I delete Headers and Footers?
- In Word, how do I double-space an entire document?
- In Word, how do I get page numbers and other text, such as my candidate number, to appear at the top or bottom of every page?
- In Word, how do I insert and delete footnotes?
- In Word, how do I remove a manually inserted Page break?
- In Word, my margins are too large. How can I change them?
- Is it possible for me to track the changes I make to a Word document which someone has asked me to comment on?
- Is there a quick way to insert a table into my Word document?
- Can I find out how many words there are in my essay?
- Can I show paragraph marks but not other non-printing characters in Word?
- Can the Â鶹´«Ã½ logo be inserted into Word documents?
- How can I insert a word document into another word document or join two Word documents together?
- How can I enter special characters in Word?
- How do I enter mathematical formulae in Word?
- How do I enter the Euro symbol into a Word document?
- How do I insert a picture into Word?
- How do I replace a word that has been repeatedly spelt wrongly?
- How do I sort a list alphabetically when using Word?
- In Word, what are the strange 'backward P' characters?
- Is it possible to convert an HTML file into a Word document?
- Can I convert/open an RTF file in Word?
- When reviewing a Word document text appears in 'boxes' in the right hand margin, linked to changes in the document.
- I am a student, how can I get Microsoft Office to use at home?
- In Word 2013: error message Word Cannot Open this document template (....Building Blocks.dotx) how do I correct this?
- How can I insert a PDF into a Word document?
- When I try to delete selected text by using BACKSPACE in Microsoft Word, it doesn't work.
- Can I open iWork Pages files on IT Services iMacs?
- How can I set the font in Word to be the same every time I create a new document?
- My screen display is upside down (on a PC). How do I correct this?
- How can I make Word reference my EndNote Online (web) library when I want to insert citations?
- How can I save a document in PDF format from Microsoft Office on my own PC?
- How can I be sure that Word will regularly automatically save the document that I am changing.
- How can I set single line spacing as standard in Word 2016?
- How can I recover a Word document I was working on when my computer crashed?
- How can I merge one or more PDFs into a single file?
- How can I make a book for an iPad or a Sony e-Reader?
- How can I produce a book in the standard Kindle format?
- Can I skip the Backstage view when Opening or Saving Word documents in Word 2016?
- In Word how can I print page indivudal pages from various sections?
- How can I automatically insert the word count into my Word document?
- Can I save my own templates to be seen in Word when I use the New option?
- Access your Microsoft Office Apps through OneDrive
All categories / Unix
Details of the IT Services Unix system and facilities available on it
All categories / Viruses, malware and security
Advice on and help with protecting your computer against malicious software
All categories / Lecture capture
All categories / Corporate Information Systems
All categories / Corporate Information Systems / Access
What to do when people request access to either Webforms or Oracle
All categories / Corporate Information Systems / Access / Web Reports Access
All categories / Corporate Information Systems / Access / Database Access
All categories / Corporate Information Systems / Access / Sussex Direct Access
All categories / Corporate Information Systems / Access / Study Direct
Study Direct
All categories / Corporate Information Systems / Business Areas
This is where you find any project-specific FAQs eg RAE
All categories / Corporate Information Systems / Business Areas / Associate Tutors
All categories / Corporate Information Systems / Business Areas / Courses and Modules
All categories / Corporate Information Systems / Business Areas / PCPT
All categories / Corporate Information Systems / Business Areas / PG Admissions
All categories / Corporate Information Systems / Business Areas / Teaching and Study
All categories / Corporate Information Systems / Oracle Webforms
Errors, features, requests for new forms (NB NOT ACCESS TO...)
All categories / Corporate Information Systems / People/Person Data
Look here for answers when people ask questions about their personal web profile, membership etc
All categories / Corporate Information Systems / People/Person Data / Student
All categories / Corporate Information Systems / People/Person Data / Web Profile
All categories / Corporate Information Systems / People/Person Data / Group membership/email
All categories / Corporate Information Systems / Sussex Direct
Look here for answers to the "I can't see x on Sussex Direct", "how can I do yy on SD? questions...
- I am unable to access a web page and am getting an error message that cookies need to be enabled. What does this mean?
- I am unable to access a web page and am getting an error message that Javascript needs to be enabled. What does this mean?
- For how long will I be able to access Sussex Direct after I've finished studying?
- How do I change the picture in my Sussex web profile?
- I cannot log in to the IT Services PCs, Macs, Sussex Direct... Why?
- How do I change my office room number?
- How do I email a list of students for a module if I am not the tutor or convenor?
- I am using Opera 9.51 and I can't use the upload photo option in Sussex Direct. Can you help?
- How do I upload a photo for my Directory profile?
- New students have moved into my teaching group. How can I complete attendance for my past sessions?
- I want to upload documents to a committee in Sussex Direct. How do I get access?
- An assessment deadline is not showing on the student timetable/deadline formlet
- I am a student as well as a member of staff, yet when I go into the Web Profile options in Sussex Direct I can't see any of the options that students are able to complete in their web profile (e.g. Qualifications, Bibliography etc)
- I have updated all my web profile information in Sussex Direct, yet I am not able to see my changes on my web profile page. What do I need to do?
- I am an academic and I would like access to the Teaching Admin function in Sussex Direct in order to view course details.
- I don't have the Timetable/Event tab in my Sussex Direct.
- In Sussex Direct, Event Booking System, I cannot create an event for a given date
- In Sussex Direct, the Event Booking system is failing to check the availability of students I have selected for the time/date I have entered
- In Sussex Direct, Event Booking, I want to create more than one group session and allow students to choose to attend one of them. How would I do this?
- I am a Research Supervisor. When should I use the Event List pages and when should I use the Academic Advisees pages in Sussex Direct.
All categories / Corporate Information Systems / Sussex Direct / Online Registration
All categories / Corporate Information Systems / Sussex Direct / Student Pages
All categories / Corporate Information Systems / Sussex Direct / Teaching/Convening pages
All categories / Corporate Information Systems / Sussex Direct / Event Booking System
All categories / Corporate Information Systems / Cognos reports
All questions relating to web-based Cognos reports, except granting access (see Access section).
Updated on 12 November 2015