If you have any MFA issues between Monday 23 December and Wednesday 1 January, please read our guidance on how to add MFA to a new phone or raise a ticket via the IT Support Portal.
Multi-factor Authentication
From September 2024 the Â鶹´«Ã½ of Sussex will require all staff, students and others with Â鶹´«Ã½ IT access to set up and use Multi-factor Authentication (MFA). MFA will help to protect the Â鶹´«Ã½ and its people from the risks of cyber attacks.
What is MFA?
MFA is a secure sign-in process which requires users to provide a second verification factor to access key IT systems and applications. This means that as well as entering your IT username (e.g. ano123@sussex.ac.uk) and password when you log on to Â鶹´«Ã½ systems, you will be prompted to enter a code that will be generated via an app on your smartphone.
Why does the Â鶹´«Ã½ of Sussex use MFA?
Large, research-orientated institutions like Sussex are a common target for cyber criminals. Using MFA helps to protect Sussex’s IT systems, data and users from cyber-attack.
How does MFA at Sussex differ to MFA for banking and shopping applications?
To provide the maximum level of security for our users Sussex does not allow MFA codes to be sent via text/SMS. Therefore, users need to generate a code via an authenticator app downloaded to their smartphone.
How to set up MFA
The authenticator app we recommend using is Okta Verify. However, IT Services also supports the use of Microsoft Authenticator, Google Authenticator and FreeOTP. If you already have these installed on your phone there is no need to re-install. Please follow the instructions below for how to set up your chosen authenticator app:
What if I don't have a smartphone?
If you don’t have a smartphone, please contact the IT Service Desk by visiting the ITS Help Page.
Updated on 16 December 2024